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FAQs

How can I make a ticket reservation?

You can make a reservation through some options below:

  • By phone: Please contact us at (84) 907 160 933.
  • By our website: you should complete a reservation form on www.indochinadiscoverytravel.com.
  • By mail: You can send all necessary information of your travel as one way or round trip ticket, where and when do you want to travel, departing and return date, your preferred airlines and time, how many seat including adult, children and infant, name of passenger etc to info@indochinadiscoverytravel.com
What can I do if I don't remember the number of my reservation?

Do not worry about that, we can find your reservation using your surname, e-mail or other details given to our system during your reservation. 

What should I do if I lose my tickets?

Your tickets are electronic (e-ticket), therefore even if you lose the e-mail that we have sent you, there is no problem. 

Are taxes included in the price of my fare?

The price of the tickets includes taxes and fees which are imposed on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box (es) of the ticket(s).  

Seat categories

Except Economy Class, a lot of flights offer corporate seats (Business Class) or VIP seats (First Class). Please keep in mind that the following descriptions are general and a lot of airlines may use different terms in order to describe these categories.

Economy Class seat are located in the main cabin of the plane. The price of ticket, the quality of services and the offered comforts are less for economy class passengers compared with other classes. The tickets of economy class have usually many more restrictions regarding the possibility of changes and cancellations. In some cases they are not allowed to be changed and perhaps only taxes will be refunded to passengers in case of cancellation.

Business Class, if available on a flight, usually offers a wider seat for its passengers and more space between the seats. The dinner of business class is better than the one served to passengers of Economy Class. Other services that might be offered are: separate waiting line for check-in, possibility to use the lounge of the airline etc. The Business Class seats are more expensive than the ones on Economy Class but cheaper than First class seats.

First Class seats are at the front part of the aircraft. The seat availability is usually limited. First Class seats are the most comfortable ones in the plane enjoying at the same time the best meals. First Class passengers also enjoy comforts such as separate waiting, for check-in and access to the lounge of the airline. First Class Tickets are not available on all flights and they are always the most expensive ones.

How will I receive my ticket?

Your ticket is electronic (e-ticket) and will be sent to you via e-mail. At the airport you will only need to go directly to the check-in counter of the airline holding your identity card or passport. 

When will I receive my tickets?

You will receive your e-ticket by e-mail in 30 minutes to 24 hours after completion of the booking. In case if you don't please contact our travel consultant or person in charge of your ticket.

Which are the limits and restrictions regarding luggage?

The hand luggage should usually weigh up to 7 kilos while the luggage presented at the counter should not be more than 20 kilos (this may vary a bit depending on the destination). The airlines are becoming more and stricter regarding the weight and size of luggage allowed. Both the weight limit and the maximum dimensions may vary depending on the flight and the category of your ticket. The terms concerning the luggage may vary considerably from company to company. If you have any kind of relative question, we recommend you to contact directly our travel consultant to get more information 

How much time prior to the flight departure should I be at the airport?

If you travel abroad you should better be at the airport 2 hours before your departure time, while as far as domestic flights are concerned, 1 hour is enough. Please keep in mind that you will need enough time until you pass the security controls especially during peak periods 

How can I pay?

 We also accept payment by cash and bank transfer. We can receive cash payment advance in our office, while bank transfer, we will provide you with our banking details at the time of confirmation of the booking.

When do I need to pay?

Some airline carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. Generally, all airline tickets must be paid for before ticketing and delivery. 

What happens if I make a booking and then do not confirm or pay?

When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you, we will automatically cancel the booking. If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.

What if need to cancel or change my itinerary?

Unless tickets have not been issued, your reservation can be cancelled by notifying us by email or phone. No charge will apply (same as for modification). Otherwise, please contact us directly by phone if less than 24 hours in advance and by email or phone if more than 24 hours in advance. Charges will depend on the policies of the airline with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets. 

What happens if the airline changes its flights?

The airlines are sometimes forced to modify the itineraries, hours and number of their flights. In this case we will try to inform you for any changes before the date of departure so that you adjust your program to these changes. These changes are usually of minor importance without significant impact on your trip. If significant changes occur related to your flight (for example change in departure time for more than 2 hours or change of departure airport) and you have no alternative that suits you then you can request compensation from the airline, according to the airlines rules.

Can the name of passenger be changed on the ticket?

The tickets are not transferable and for this reason no change of name can be done. The name should be introduced on the reservation form exactly as it is written on the passport or the identity card. After the completion of the reservation form, no change or correction can be accepted on the name of the passenger. 

Is my ticket refundable or transferable?

Unfortunately tickets are NOT refundable or transferable. Is my ticket changeable? Yes, your ticket is changeable, but will result in penalties and possibly increased fares. 

Is any type of cancellation insurance available?

No, cancellation insurance is not available 

What services are offered for children traveling alone?

Unaccompanied children, five through seven years of age, are accepted for most airline transportation. For a fee of $30 or more, an airline customer service agent will escort your child on and off the aircraft. All unaccompanied children will be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. A parent MUST be present at check-in when their children are traveling alone.  

Do I have to pay full fare for an infant?

An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel free on US domestic flights for each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not.  

What are International travel restrictions for children?

For international travel, an infant pays 10 percent of the applicable adult fare. All infants must have a ticket to travel. Passengers 16 years of age or younger MUST be accompanied by an adult.

Should I check-in at the gate?

If you have reserved a seat assignment, you must check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for international and overseas flights).

What is required when I check-in?

ALL ticketed passengers must show positive identification at check-in. Children must have a parent present at check-in. Tickets must be in each passenger's name. 

What kind of documents should I carry when I travel?

If you travel in your country, you just have to hold your identity card. While your id is enough for you to travel, passports are more common to use while travelling.
If you travel abroad, you necessarily need your passport, your ticket of return and visa may be compulsory also depending on which country that you will travel.

AIRPORTS IN VIETNAM

The eight international airports in Vietnam are in Hanoi, Ho Chi Minh City, Da Nang, Can Tho, Phu Quoc, Nha Trang, Hue and Chu Lai with more than 30 international airlines flying to and from Vietnam to destinations around the world. However, these three international airports also serve as the major hubs for domestic flights within Vietnam, with all other domestic flights connecting through one of these hubs.

IN THE NORTH

  • Hanoi (Noi Bai International Airport, HAN)
  • Dien Bien Phu (Dien Bien Phu Airport, DIN)
  • Hai Phong (Cat Bi Airport, HPH)
  • Vinh (Vinh Airport, VII)

IN THE CENTRAL

  • Da Nang (Da Nang International Airport, DAD)
  • Chu Lai (Chu Lai International Airport, VCL)
  • Hue (Phu Bai International Airport, HUI)
  • Nha Trang (Cam Ranh International Airport, CXR)
  • Pleiku (Pleiku Airport, PXU)
  • Qui Nhon (Phu Cat Airport, UIH)
  • Tuy Hoa (Dong Tac Airport, TBB)

IN THE SOUTH

  • Ho Chi Minh City (Tan Son Nhat International Airport, SGN)
  • Can Tho City (Can Tho International Airport, VCA)
  • Buon Ma Thuot (Buon Ma Thuot Airport, BMV)
  • Con Dao (Con Dao Airport)
  • Da Lat (Lien Khuong Airport, DLI)
  • Phu Quoc (Duong Dong International Airport, PQC)
  • Rach Gia (Rach Gia Airport, VKG)
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